• Program Manager (IT Infrastructure)

    Posted Date 3 months ago(9/19/2018 3:46 PM)
    Job ID
    # of Openings
    Program Management
    Job Location
    Pocatello, ID
  • Job Description

    DHA is hiring a Program Manager (IT Infrastructure) to support a contract in Pocatello, Idaho. Candidate must have an active Top Secret Clearance and be eligible for an SCI.


    Position Summary:


    The Contractor shall plan, coordinate, implement and finalize significant, complex projects and/or multiple smaller initiatives according to the specifications and deadlines, all while keeping the project within budget and on schedule. This position and hours may be combined with another full-time position as long as the contractor possess the knowledge, skills, and abilities outlined in the combined Contract Line Item Number (CLIN) position requirements. The Government shall define the program’s objectives, approve schedules and oversee quality control throughout the entire process. All parties shall identify, assess and minimize project risks until successful task completion. The Contractor will work with and manage the activities of various involved parties to include both internal and external stakeholders. The Contractor shall plan and support major milestones throughout the engineering life cycle and assist in developing schedules and deliverable requirements. This position requires that the Program Manager be able to review all project documentation and guide others efficiently by assisting others as needed with specific IT projects and planning. The planning and coordination for this effort will be extensive, covering an active work load of several 5+ enterprise level projects. A bachelor’s degree is preferred. 6+ years of relevant experience providing project management support for enterprise level IT projects is required.


    Project Management Professional (PMP) certification within the last five years or equivalent preferred. ITIL, and SAFe certifications within the last five years are preferred. The Contractor shall manage and administer all efforts undertaken in this Task Order to include, but not limited to: ensuring all work activities are performed in a timely and cost effective manner while maintaining the highest quality of performance; manage and oversee all personnel and resources utilized in the performance of this Task Order; identify and maintain a management structure and organization with overall project control and authority for the performance of work under this Task Order.

    The Contractor shall plan, staff, interview, select, evaluate, train, monitor, and direct the contractor staff. Shall manage and oversee staff ticket closure rates, performance related Service Level Agreements (SLA), compiling reports on performance metrics to monitor or increase staff performance, ensure SLAs are met and exceeded, and for providing metrics and reports to Managers.


    The Contractor shall be responsible for creating, producing, and maintaining ticketing system reports and metrics reports. The Contractor shall be responsible for monitoring the ticketing system to identify any trends or inconsistencies and providing detailed reports to management. Responsible for providing direction, guidance, and support to staff. Responsible for encouraging, rewarding, and motivating staff upon their recognizing and documenting process improvements. Responsible for building and maintaining strong relationships with staff, customers and end-users. Responsible for the support of enclaves under the area of responsibility.

    The Contractor shall be responsible for providing reports on a scheduled basis as well as an ad-hoc basis. The Contractor shall be responsible for delivering services and maintaining new Service Level Agreements. The Contractor shall continuously look for process improvements, document and maintain standard operating procedures and workflow procedures. The Contractor shall develop project plans that reflect a holistic approach to the standardization process and identify resource loading and achievable timelines, which may include making changes to multiple plans in parallel to avoid any system and network down time or degradation in performance.


    The Program Manager Shall Posses Competency in all the following:


    • Organize: set priorities, develop work schedules, monitor and report progress towards goals and track details and activities
    • Communication: manage relationship with internal stakeholders, excellent written and verbal communication skills. Participate in cross-functional IT and non-IT groups to solve problems across project.
    • Decision making: guide with in understanding and analyzing the risks and future impacts of decisions.
    • Critical thinking & problem solving: recognize problems and analyze solutions to support strategic direction. Work with senior management to resolve complex problems.
    • Multi-tasking: The Contractor shall engage in multiple complex projects/programs from design and development to deployment and production.
    • Requirements management: The Contractor shall collect requirements and requirements definitions and plan project lifecycle deployment.
    • Resource management: The Contractor shall identify and define resources and schedule for project/program implementation.
    • Risk management: The Contractor shall create strategies for risk mitigation and contingency planning for multiple projects.
    • Planning: The Contractor shall plan and schedule project deliverables, goals, and milestones.
    • Direction: The contractor shall direct and oversee contractor project engineering teams and manage conflict within the groups.
    • Assessments: The Contractor shall perform team assessments and evaluations.
    • Problem Solving: The Contractor shall efficiently identify and solve project issues.
    • Documentation: The Contractor shall design and maintain technical and project documentation.


    Duties & Requirements for PM (IT Infrastructure):

    • Review program request documents, create initial program or task plan through requirement and create project charter.
    • Review functional/non-functional requirements, create communication and risk plan, and update overall program or task plans.
    • Review tasks lists and estimates, create resource plans, review detailed design specifications, and update program plans.
    • Assist with coordinating and scheduling user acceptance testing.
    • Update task documentation and create task closure documents.
    • Provide PMI project management principles to plan, execute and finalize IT projects according to SDLC with scope, budget, and schedule.
    • Run complex projects/programs from design and development to production.
    • Define resources loading and schedule for project/program implementation.
    • Create strategies for risk mitigation and contingency planning.
    • Plan and schedule project deliverables, goals and milestones.
    • Direct and oversee project engineering teams and manage conflict within the groups.
    • Define and document functional requirements for hardware and software.
    • Perform team assessments and evaluations
    • Efficiently identify and solve project issues.
    • Demonstrate leadership to define requirements for project risk.
    • Design and maintain technical and project documentation.
    • Direct cross-functional and/or cross-segment teams.
    • Have strong experience with Microsoft Office products, Project, and SharePoint and be comfortable manipulating data in various formats to create project reports and tracking mechanisms suitable for presentation to Executive management.


    The program manager shall have at least 6 years planning and management experience and Certified Project Management Professional certificate and ITIL certifications (within the last 5 years), a completed bachelor’s degree preferred, and experience managing IT programs and projects.


    About DHA

    DHA has been a trusted partner to the US Federal Government for 20 years.  We are a vibrant, energized and fast growing company serving the agencies which protect our freedom and way of life.  Our mission focuses on the intelligence, law enforcement and defense communities.  DHA adds value to every customer we serve by providing the best solution, talent, expertise and experience specifically tailored to each customer’s need.  We are proud of the company’s culture which is results-oriented and based on kindness, caring and compassion for everyone we serve as a customer, employee or teaming partner.

    Why DHA? 
    Over the years, DHA has proven its ability to provide cost-effective, forward-thinking solutions, and exceptional service for customers. The trust our clients, teaming partners, and employees have in DHA is directly related to how we cultivate and value relationships. Our diverse clients include the Federal Bureau of Investigation (FBI) and Department of Justice (DOJ), Veteran’s Administration, Department of State, U.S. Marshals, Defense Logistics Agency (DLA), and the Department of Defense (DoD). 


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