DHA is hiring a Program Manager (IT Infrastructure) to support a contract in Pocatello, Idaho. Candidate must have an active Top Secret Clearance and be eligible for an SCI.
The Contractor shall plan, coordinate, implement and finalize significant, complex projects and/or multiple smaller initiatives according to the specifications and deadlines, all while keeping the project within budget and on schedule. This position and hours may be combined with another full-time position as long as the contractor possess the knowledge, skills, and abilities outlined in the combined Contract Line Item Number (CLIN) position requirements. The Government shall define the program’s objectives, approve schedules and oversee quality control throughout the entire process. All parties shall identify, assess and minimize project risks until successful task completion. The Contractor will work with and manage the activities of various involved parties to include both internal and external stakeholders. The Contractor shall plan and support major milestones throughout the engineering life cycle and assist in developing schedules and deliverable requirements. This position requires that the Program Manager be able to review all project documentation and guide others efficiently by assisting others as needed with specific IT projects and planning. The planning and coordination for this effort will be extensive, covering an active work load of several 5+ enterprise level projects. A bachelor’s degree is preferred. 6+ years of relevant experience providing project management support for enterprise level IT projects is required.
Project Management Professional (PMP) certification within the last five years or equivalent preferred. ITIL, and SAFe certifications within the last five years are preferred. The Contractor shall manage and administer all efforts undertaken in this Task Order to include, but not limited to: ensuring all work activities are performed in a timely and cost effective manner while maintaining the highest quality of performance; manage and oversee all personnel and resources utilized in the performance of this Task Order; identify and maintain a management structure and organization with overall project control and authority for the performance of work under this Task Order.
The Contractor shall plan, staff, interview, select, evaluate, train, monitor, and direct the contractor staff. Shall manage and oversee staff ticket closure rates, performance related Service Level Agreements (SLA), compiling reports on performance metrics to monitor or increase staff performance, ensure SLAs are met and exceeded, and for providing metrics and reports to Managers.
The Contractor shall be responsible for creating, producing, and maintaining ticketing system reports and metrics reports. The Contractor shall be responsible for monitoring the ticketing system to identify any trends or inconsistencies and providing detailed reports to management. Responsible for providing direction, guidance, and support to staff. Responsible for encouraging, rewarding, and motivating staff upon their recognizing and documenting process improvements. Responsible for building and maintaining strong relationships with staff, customers and end-users. Responsible for the support of enclaves under the area of responsibility.
The Contractor shall be responsible for providing reports on a scheduled basis as well as an ad-hoc basis. The Contractor shall be responsible for delivering services and maintaining new Service Level Agreements. The Contractor shall continuously look for process improvements, document and maintain standard operating procedures and workflow procedures. The Contractor shall develop project plans that reflect a holistic approach to the standardization process and identify resource loading and achievable timelines, which may include making changes to multiple plans in parallel to avoid any system and network down time or degradation in performance.
The Program Manager Shall Posses Competency in all the following:
Duties & Requirements for PM (IT Infrastructure):
The program manager shall have at least 6 years planning and management experience and Certified Project Management Professional certificate and ITIL certifications (within the last 5 years), a completed bachelor’s degree preferred, and experience managing IT programs and projects.
DHA has been a trusted partner to the US Federal Government for 20 years. We are a vibrant, energized and fast growing company serving the agencies which protect our freedom and way of life. Our mission focuses on the intelligence, law enforcement and defense communities. DHA adds value to every customer we serve by providing the best solution, talent, expertise and experience specifically tailored to each customer’s need. We are proud of the company’s culture which is results-oriented and based on kindness, caring and compassion for everyone we serve as a customer, employee or teaming partner.
Why DHA? Over the years, DHA has proven its ability to provide cost-effective, forward-thinking solutions, and exceptional service for customers. The trust our clients, teaming partners, and employees have in DHA is directly related to how we cultivate and value relationships. Our diverse clients include the Federal Bureau of Investigation (FBI) and Department of Justice (DOJ), Veteran’s Administration, Department of State, U.S. Marshals, Defense Logistics Agency (DLA), and the Department of Defense (DoD).