• Mid IT Specialist (Tier 2 support/ITB Solution Center)

    Posted Date 4 months ago(8/2/2018 9:06 AM)
    Job ID
    # of Openings
    Information Technology
    Job Location
    Washington, DC
  • Job Description

    DHA Group, Inc. is looking for a MidIT Specialist (Tier 2 Support) with an active Top Secret Clearance and SCI Eligibility, to support a very dynamic customer in the Washington, DC area.


    Candidate Summary: Performs routine duties and related problem solving and troubleshooting under limited guidance, using own judgment and initiative. Errors may cause delay or expense. Competent to work on straightforward technical assignments. Contributes to complex problem solving with close supervision and guidance. May work on special projects under deadlines. This is a high visibility environment interfacing with Senior Government Officials on a daily basis.


    Typical duties include: on-site maintaining and administering microcomputer and desktop systems and associated peripherals, telecommunications products, business application software, and various operating systems.





    • Detect, diagnose, and resolve desktop and portable microcomputer software and hardware failures.
    • Provide information, guidance, and instruction on use of desktop and portable microcomputer hardware and software.
    • NSS Card Distribution, resets and certificate updates.
    • Analyze and assess customers’ service request and provide prompt technical solutions.
    • Conduct IT audits in compliance with policies governing the administration, utilization, and acquisition of desktop and portable microcomputer products.
    • Provide on-site Credentialing support to customers; PIV, RSA Tokens, as well as user name and log-in support.
    • Contact and effectively communicate with users in person.
    • Provide on-site technical support with Mobile platforms; laptops and mobile communications devices.
    • Perform software patches and upgrades, cache and login updates.
    • Provide professional on-site IT consulting for IT related devices-Computers, Laptops, Mobile phones (IOS and Android) 
    • Licensing and installation of hardware and software.




    • Bachelor’s degree in an IT discipline or equivalent experience desired
    • 3 to 5 years professional experience desired
    • Strong customer relations experience, with Senior Government Officials.
    • Demonstrated proficiency with operating systems, business applications, and cross functional platforms
    • Industry certification(s) desirable
    • This position is a Business Professional environment, with high level customer interface.
    • Requires the ability to stand for long periods, or with short rests.   


    About DHA:                                               

    DHA has been a trusted partner to the US Federal Government for 20 years.  We are a vibrant, energized and fast growing company serving the agencies which protect our freedom and way of life.  Our mission focuses on the intelligence, law enforcement and defense communities.  DHA adds value to every customer we serve by providing the best solution, talent, expertise and experience specifically tailored to each customer’s need.  We are proud of the company’s culture which is results-oriented and based on kindness, caring and compassion for everyone we serve as a customer, employee or teaming partner.


    Why DHA? Over the years, DHA has proven its ability to provide cost-effective, forward-thinking solutions, and exceptional service for customers. The trust our clients, teaming partners, and employees have in DHA is directly related to how we cultivate and value relationships. Our diverse clients include the Federal Bureau of Investigation (FBI) and Department of Justice (DOJ), Veteran’s Administration, Department of State, U.S. Marshalls, Defense Logistics Agency (DLA), and the Department of Defense (DoD).  DHA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.



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