• Mid- IT Specialist (Washington, DC)

    Posted Date 4 months ago(7/30/2018 4:09 PM)
    Job ID
    2018-1242
    # of Openings
    20
    Category
    Information Technology
    Job Location
    Washington, DC
  • Job Description

    DHA Group, Inc. is looking for a MidIT Specialist (Tier 2 Deskside Support) with an active Top Secret Clearance and SCI Eligibility, to support a very dynamic customer in the Washington, DC area.

     

    Candidate Summary:Performs routine duties and related problem solving under general guidance, using own judgment and initiative. Errors may cause some delay or expense. Competent to work on straightforward technical assignments. Contributes to complex problem solving with close supervision and guidance. May work on special projects under deadlines.

    Typical duties include maintaining and administering microcomputer and desktop systems and associated peripherals, telecommunications products, business application software, and various operating systems.

    Position requires overtime during peak workloads.

     

    POSITION REQUIREMENTS:

     

    • Install desktops, portable microcomputers, peripherals, and software products for networked, classified and unclassified, and standalone environments.
    • Detect, diagnose, and resolve desktop and portable microcomputer software and hardware failures.
    • Provide information, guidance, and instruction on use of desktop and portable microcomputer hardware and software.
    • Analyze and assess customers’ service request and provide prompt technical solutions.
    • Conduct IT audits in compliance with policies governing the administration, utilization, and acquisition of desktop and portable microcomputer products.
    • Prepare progress/status reports team leads.
    • Utilize trouble-ticketing software for opening/closing tickets in a timely and appropriate manner.
    • Identify and document areas for process improvements.
    • Contact and effectively communicate with users by telephone, electronic communications, or in person.
    • Prepare equipment for reuse or surplus of property actions.
    • Provide technical support for customers assigned to remote locations.
    • Perform software and hardware upgrades and installations involving multiple microcomputers configured for desktop, portable, and server operations.
    • Coordinate the disassembly and reinstallation of automation equipment in support of office relocations.
    • Ability to lift up to 50 lbs.

     

    EXPERIENCE/EDUCATION REQUIREMENTS

    • Bachelor’s degree in discipline or equivalent experience desired
    • 3 to 5 years professional experience desired
    • Demonstrated proficiency with operating systems, business applications, and microcomputer hardware platforms
    • Industry certification(s) desirable

    About DHA:                                               

    DHA has been a trusted partner to the US Federal Government for 20 years.  We are a vibrant, energized and fast growing company serving the agencies which protect our freedom and way of life.  Our mission focuses on the intelligence, law enforcement and defense communities.  DHA adds value to every customer we serve by providing the best solution, talent, expertise and experience specifically tailored to each customer’s need.  We are proud of the company’s culture which is results-oriented and based on kindness, caring and compassion for everyone we serve as a customer, employee or teaming partner.

     

    Why DHA? Over the years, DHA has proven its ability to provide cost-effective, forward-thinking solutions, and exceptional service for customers. The trust our clients, teaming partners, and employees have in DHA is directly related to how we cultivate and value relationships. Our diverse clients include the Federal Bureau of Investigation (FBI) and Department of Justice (DOJ), Veteran’s Administration, Department of State, U.S. Marshalls, Defense Logistics Agency (DLA), and the Department of Defense (DoD).  DHA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

     

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