DHA Corporate

IT Specialist

8 months ago
Job ID
2017-1179
# of Openings
10
Category
Information Technology
Job Location
Washington, DC

Job Description

DHA Group, Inc. is looking for an IT Specialist with an active Top Secret Clearance, to support a very dynamic customer in Washington, DC.

 

Qualified candidate will be responsible for performing duties under general supervision and guidance from technical staff using detailed problem specifications provided by others.  Work is monitored while in progress and reviewed upon completion for accuracy and compliance with standards. Performs technical work of a professional level using standard techniques, concepts and procedures.  Expected to show initiative and judgment in performing assigned tasks.

 

Typical duties include maintaining and administering microcomputer and desktop systems and associated peripherals, telecommunications products, business application software, and various operating systems.

 

POSITION REQUIREMENTS:

 

  • Install desktops, portable microcomputers, peripherals, and software products for networked, classified and unclassified, and standalone environments.
  • Detect, diagnose, and resolve desktop and portable microcomputer software and hardware failures.
  • Provide information, guidance, and instruction on use of desktop and portable microcomputer hardware and software.
  • Analyze and assess customers’ service request and provide prompt technical solutions.
  • Conduct IT audits in compliance with policies governing the administration, utilization, and acquisition of desktop and portable microcomputer products.
  • Prepare progress/status reports team leads.
  • Utilize trouble-ticketing software for opening/closing tickets in a timely and appropriate manner.
  • Identify and document areas for process improvements.
  • Contact and effectively communicate with users by telephone, electronic communications, or in person.
  • Prepare equipment for reuse or surplus of property actions.
  • Provide technical support for customers assigned to remote locations.
  • Perform software and hardware upgrades and installations involving multiple microcomputers configured for desktop, portable, and server operations.
  • Coordinate the disassembly and reinstallation of automation equipment in support of office relocations.
  • Ability to lift up to 50 lbs. IT Certifications for applicable to Desk Side Support and a minimum one year experience desired.    

About DHA:                                               

DHA has been a trusted partner to the US Federal Government for 20 years.  We are a vibrant, energized and fast growing company serving the agencies which protect our freedom and way of life.  Our mission focuses on the intelligence, law enforcement and defense communities.  DHA adds value to every customer we serve by providing the best solution, talent, expertise and experience specifically tailored to each customer’s need.  We are proud of the company’s culture which is results-oriented and based on kindness, caring and compassion for everyone we serve as a customer, employee or teaming partner.

 

 

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